Got a question?
We got answers.
We believe in giving out as much information as possible so you can make an informed decision about your hosting. We want you to trust us before you do business with us. So, ask us anything!
Frequently Asked Questions
How do I order hosting on your shop?
All you have to do is pick your hosting package here and our system will automatically get you to the checkout page to complete your order.
Why do you have to save my information?
We actually don’t save anything. Stripe or PayPal (depending on what you choose when placing an order) will save them in their secure systems in order to notify you and charge you automatically when your package expires so you can avoid losing any data or you site being suspended.
Can I pay with wire transfer or other means?
We only support payments through debit or credit cards and PayPal at this time. If you have any payment problems start a chat and let us know.
Managing Your Account
How do I contact you about my hosting?
You can easily create a ticket through your my account section of our website. Complete the form and you’ll hear from us very soon. We’re also working in live chat support for our clients so stay tuned for that.
How do I cancel and ask for refund?
All you have to do is raise a ticket from the my account page and let us know. We might ask you to optionally fill a questionnaire so we can improve our service based on your feedback. We want you to be happy even when leaving us, so we’ll honor your request as quickly as possible.
Can I switch to another package?
Of course. In fact many of our customers start with a small plan to test our service and then move onto our All Inclusive Package. If you feel like changing plans just raise a ticket or even start a sales chat directly from our website.
OUR FAMOUS
30-Day Money Back Guarantee
We are so confident the value you’ll get from joining us, that we offer you a 30-day money back guarantee. If for whatever reason you are not happy with our service or the performance of our servers we’ll give you your money back, no questions asked. The only thing you have to do is notify us by opening a ticket within 30 days after setting up your hosting account.
Careers
Want to work for us?
We’re always hiring great talent – If you’re passionate about linux, tech or business and think you have what it takes, send your resume and details to [email protected] and tell us why should we hire you.
Our Customers Love Our Expert Support
Our Hosting Customer Support team is among the highest-trained teams online. Fast, multi-skilled and helpful
Available
24/7
Your website will be up and running 24/7. But if you ever encounter any problem our support team will be there for you.
Proficient
& Friendly
Our engineers and SysAdmins have many years of experience and our support team is always eager to help
Extremely
Fast
Our Web Hosting is Fast but our whole business is fast too. Our support team crew members are very quick in resolving your tickets.
Satisfaction
Guaranteed
We want our customers to be happy and satisfied with us. That’s why we give money back guarantees to all our customers.